We provide expert technology consulting to help businesses make informed decisions about their technology investments. From assessing your current infrastructure to recommending new solutions, we're here to help.
STS is among the most comprehensive in the industry. We have established dedicated, professionally accredited teams assigned to each project rollout.
Our Regional Operations Managers and Project Managers are empowered with full autonomy to make decisions and lead our project teams effectively.
We can custom plan, design, install, and manage your infrastructure to be scalable to your technology needs, requirements, and goals. Our proven skill and knowledge in structured cabling and network architecture ensure that your infrastructure is optimized, whether you are upgrading existing infrastructure or deploying a new system from the ground up.
STS designs, installs, terminates, tests, certifies, labels, and documents all cabling projects in compliance with all manufacturing, BICSI, ANSI, NEC, and customer standards (as well as NRC-IRC, CSA, and CEC for Canada). All cabling infrastructure system carries a 25-year warranty and up to a lifetime (depending on the solution from the manufacturer).
Our Field Technicians are equipped to handle challenging installations and service calls, thanks to their extensive experience and ongoing training in technology. When clients have complex system dependencies that exceed the coverage of a single manufacturer’s warranty or extended service program, STS can service all elements of the network, consistently exceeding our Partner's expectations by addressing the industry's need to “Be the Best in Service."
We help businesses transform their operations and customer experiences through digital technologies. From strategy to implementation, we provide end-to-end solutions that unlock new opportunities and drive growth.
STS customers are assigned a Project Manager and or Project Lead that supervises the entire project, working directly with your IT Director and Team to ensure a successful implementation. In most cases, the same Project Manager and/or Project Leads work on all of your Campus projects, building a strong relationship with you and your team and
developing a full understanding of your business.
STS Project Managers/Project leads
will ensure that your project succeeds, assisting you with budgetary, material, scheduling, and personnel requirements. Our quality process seals the delivery, testing, documentation, certification, and a 25-year to Lifetime cable materials warranty.
Migrating to the cloud can be daunting, but it doesn't have to be. We help businesses move their applications and data to the cloud and manage their cloud infrastructure for optimal performance and cost savings.
STS has extensive experience in delivering complex voice and data Solutions. Today, we continue to support our clients, whether they are working with cloud-based or premises-based solutions. We provide a full range of services, including configuration, staging, installation, project management, and on-demand support, ensuring a complete solution for our clients. Our expertise and support extend to many of the industry’s leading manufacturers.
Sometimes, you need a little extra help managing your IT operations. Our staff augmentation services provide skilled IT professionals who can work alongside your team to complete the job. The Resources/Services component of the solution model refers to our people and their capabilities. STS offers skilled, trained, and certified individuals capable of performing the critical needs of your organization's IT infrastructure or specialized end-device technology.
Resources and services can be supplied as directly managed crews, staff augmentation, or internal displacement, allowing your own internal resources to remain focused on the business's core competencies. In addition, virtual services such as planning, design, engineering, and assessment enable STS to provide resources and services that apply to the entire project lifecycle.
Cameras with real-time voice and light disruption of suspected activity reduce crime and prevent it from happening in real time. A study conducted by UNC Department of Criminal Justice and Criminology surveying 422 burglars found that 70% would “leave immediately if an alarm was triggered”.
Together, STS & Global Guardian offer a comprehensive solution tailored to client requirements, providing a central point of contact for seamless implementation, maintenance, and monitoring. We view each client as a valued partner, with our team acting as an extension of your organization to customize security measures and ensure the safety of your people and assets. By joining forces, we leverage our industry-leading capabilities to deliver a more robust and competitive solution in the market. GTI will handle the design, distribution, and installation of technology. Global Guardian will identify, monitor, and respond to threats and emergencies efficiently, tailoring responses and interactions with your employees based on your specific requirements and standard operating procedures.
Each of our clients are assigned a dedicated toll-free number to gain access to our Service Support Center through a quick call or by sending a request by email. This centralized hub will serve as the primary point of contact for customers to report service issues or seek support upon request.
The Support Center representative swiftly assesses the request and mobilizes the relevant technical resources for resolution. Our Service Support Center remains committed until client satisfaction is achieved and the request is resolved. For clients opting for our "Managed Service" offering, our monitoring service proactively alerts the Support Center about any pending issues. It initiates the repair process preemptively, sparing our client any action. Service Level Agreements (SLAs) are available and can be paired with our client’s Equipment Warranty and Parts Replacement, as covered by the Service agreement if applicable. “Request Now” Service Levels:
o Option 1: “Escalated” Maintenance Dispatch (Same Day, 6 hours to 1 day on-site)
o Option 2: “Enhanced” Maintenance Dispatch (1 to 2 Business Days on-site)
o Option 3: “Standard” Maintenance Dispatch (3 to 5 Business Days on-site)